Timing Email Tests

Timing your email delivery may be one of the most important elements you test.  Since I write a monthly column for All About eMail, I have access to the Email Campaign Archive powered by their parent company Target Marketing Magazine. Every month something like 18,000 new promotions are added to the file.  I’m amazed at the volume of email sent between 10 and 11 a.m. Monday-Friday, month in and month out.  There isn’t change.

So I looked at March, 2011, stats (the most recent).  There were 18,264 emails logged into the database.  1,906 were received between 10 am and 11 am.  While that doesn’t sound impressive, consider this:

Since about 88% of promotion email is sent Monday-Friday, that suggests about 1,677 were sent during that one hour of the business day during the month of March.  There were 23 business days in March, so an average of nearly 73 email promotions were within that one hour each business day – or an email about every 49 seconds.

Now, all that said, perhaps email marketers have learned that from 10 am to 11 am is the golden time to send email.  But I’d venture to say that many haven’t A/B tested 8 am vs. 10 am to see if there is a difference.

And then there is the whole issue of business category timing.  Should restaurants send email at 10 am?  Or would, say, 4 pm be better?

http://www.dmnews.com/trial-and-error-determines-best-email-timing-strategy-to-maximize-response/article/201341/?DCMP=EMC-DMN_EmailMktingWkly

Comment

Gary Hennerberg

After a lot of years in marketing and sales, this is what I know works:

Stories sell. Think unique. Stimulate emotion. Close deals. And here are a few other gems from my new book, “Crack the Customer Mind Code.” Know the persona, interpret your offer and let your prospect give themselves permission to buy. That’s how the brain is wired. It’s how people think.

What else? When I’m not breaking down complex topics (or ones marketers over-complicate) into easy-to-grasp stories that sell, I crunch numbers. Manage projects. Write. Teach. Lead.